Last Updated: April 2026
MediHelp utilizes a manual payment request system via Payoneer. All financial transactions are initiated by MediHelp staff sending an official Payment Request to the user's primary email address.
By requesting "Managed Advocacy" or "Expert Negotiation," you agree to communicate exclusively through our verified support channels and pay via the provided secure links.
The $15.00 Intake Fee is required to initiate a clinical review of your claim. This fee covers the administrative cost of secure data processing and advocate triage.
Zero Refund Policy for Intake:
The Intake Fee is non-refundable once the review process has commenced, regardless of whether a negotiation is deemed feasible. If we determine your bill cannot be reduced, the $15 fee is used to cover the expert analysis time already spent.
The 15% Success Fee is calculated based on the gross reduction achieved through our professional advocacy. A "reduction" is defined as any clinical discount, financial assistance, or correction of billing errors secured on your behalf.
You may cancel an advocacy request only before negotiation with the provider has commenced. Once settlement Negotiations have started, the request cannot be cancelled, and the Success Fee will be due upon any achieved reduction.
If you believe there is a calculation error in your Success Fee, please contact supportdesk@medihelp.live within 48 hours of receiving the payment request. We will conduct a final arithmetic review.